Privacy Policy

Effective Date: 5/1/2026

BACHEPACK (“BACHEPACK,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and services.

By using BACHEPACK services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment information

  • Pickup and delivery locations

  • Flight and travel details

Service Information

  • Luggage details

  • Booking history

  • Delivery preferences

  • Communication records

Device & Website Information

  • IP address

  • Browser type

  • Device identifiers

  • Website usage data

  • Cookies and analytics information

2. How We Use Information

We use collected information to:

  • Provide and manage BACHEPACK services

  • Coordinate pickups, storage, and deliveries

  • Process payments

  • Communicate service updates and notifications

  • Improve website functionality and customer experience

  • Detect fraud, abuse, or unauthorized activity

  • Comply with legal obligations

3. Sharing of Information

We may share information with:

  • Employees and contractors involved in service fulfillment

  • Payment processors and technology vendors

  • Insurance providers or legal authorities when required

  • Service partners assisting with operations

We do not sell your personal information to third parties.

4. Data Security

We implement commercially reasonable safeguards designed to protect customer information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information

  • Protecting login credentials

  • Avoiding inclusion of sensitive or prohibited items in transported baggage

6. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Measure marketing performance

Users may disable cookies through browser settings, though some website functionality may be limited.

7. Third-Party Services

Our website may contain links to third-party websites or services. BACHEPACK is not responsible for the privacy practices or content of third-party sites.

8. California Privacy Rights

California residents may have certain rights under applicable privacy laws, including rights to:

  • Request access to personal information

  • Request deletion of personal information

  • Request correction of inaccurate information

Requests may be submitted to: [EMAIL ADDRESS]

9. Children’s Privacy

BACHEPACK services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.

11. Contact Information

For questions regarding this Privacy Policy, contact:

BACHEPACK
San Francisco, CA
info@bachepack.com
(817) 726-0171